Lazy Lowie Warranty

1. Warranty Period

  • The Mattress is covered by a 10-year limited warranty, which starts on the date of purchase invoice.
  • The Pillows and Bolster is covered by a 1-year limited warranty, which starts on the date of purchase invoice.

 

2. Coverage:

  • Lazy Lowie warrants your mattress against any production faults in the cover or mattress core.
  • Visible indentations of more than 4 cm: Please contact Lazy Lowie at info@lazylowie.id to receive information on how to measure this properly.
  • Only the defective piece or part will be repaired or replaced.

 

3. Exclusions:

  • It is understood that warrantable defects do not include the normal increase in softness of the foam that can occur during normal break-in or over time.
  • This warranty does not cover any deterioration of the foam, latex, or other materials resulting in an indentation of less than 4 cm.
  • This warranty is void if the product is altered, improperly used, or if the maintenance instructions have not been followed properly. Please carefully check the care instructions on the label or contact Lazy Lowie in case of any doubts.
  • This warranty is void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and it shall not apply if the product has been intentionally physically damaged or damaged due to accidents, neglect, including burns, cuts, damage from liquid spills, mold, stains, or if it is abnormally soiled or subjected to unsanitary situations.
  • Discolorations due to exposure to UV or sunlight, use of bleach, or other washing products are not covered under this warranty.
  • Improper foundations, platforms, or other bases upon which the mattress is placed may result in damage to the product. The warranty will be voided if an improper base is used, causing the mattress to fail.
  • Using a heating pad or electric blanket with a memory foam mattress will void this warranty.
  • This warranty is valid only for the original purchaser of the product, as indicated on the original sales receipt or invoice, and who purchased the product from an authorized dealer or directly from Lazy Lowie as a new product.
  • Dissatisfaction related to the feel and comfort of the mattress: The mattress offers different feels, but the description of the feels is only a guideline and is ultimately a subjective matter. Lazy Lowie does not warranty a particular comfort level.
  • This warranty does not guarantee that our mattress will prevent back pain, reduce allergies, or alleviate any other discomfort.
  • If the mattress or pillow is delivered in a roll-packed manner, the product must be opened within 30 days of receipt. The warranty is not valid if the product has been stored roll-packed for more than 30 days.

 

4. Claim Process:

  • All claims need to be submitted by sending an email to info@lazylowie.id.
  • A claim must include the original proof of purchase, photos of the defects, and, in the case of measurements, a tailor tape needs to be used to follow the curves in the mattress. Measurements need to be taken on a proper horizontal base or on the floor.
  • All defects need to be verified by a person specifically designated by Bobo for investigation.
  • Except for the specific limitations contained herein, your mattress will be replaced, or you will receive a prorated refund, at your option, if the mattress is confirmed defective due to production faults.
  • Prorated refund: During years 1 to 10, Bobo will respectively refund 100% to 10% of the mattress or provide a new mattress, at your option.

 

5. Responsibilities of the customer:

  • It is the customer's responsibility to maintain a proper foundation that provides appropriate support for the mattress in order to maintain the warranty. If using a slatted bed base, the slats should not be more than 10cm apart.
  • The customer is expected to read and follow the care and washing instructions. Failure to follow the care instructions will void the warranty.
  • Labels must not be removed from this product, as they serve to identify the product with respect to the warranty. Removing any label will void the warranty.
  • The mattress should always be placed in a properly ventilated room. Storing the mattress in a damp, wet, or humid place or exposing the mattress core to UV or sunlight will invalidate the warranty.
  • The mattress and pillows are designed for sleeping purposes. Activities such as jumping, pulling, and throwing should be avoided, as they may cause tears or indentations.