Policy · Updated September 2026
Privacy Policy
Lazy Lowie is committed to protecting your privacy. This policy explains what data we collect, why, and how it is processed. Registered office: CEO Suites, One Pacific Place, 15th Floor, Jl Jenderal Sudirman Kav. 52-53, Jakarta 12190. Questions: info@lazylowie.id or WhatsApp 0812 3743 0471.
What we collect
- You may give us personal information when you buy online, apply for promotions or redeem vouchers, take part in surveys, return products or file a claim, or correspond with Customer Services.
- This can include your name, address and date of birth; billing and delivery address; payment information; information from forms and correspondence; purchase history; and anything else you choose to share.
- We may also receive information from trusted service partners (marketing, finance, payment, delivery) and use agencies to verify contact details and prevent fraud.
Your account
- You can register an account at lazylowie.id to shop without re-entering your details. You can delete it permanently from your profile page; purchase history is retained under this policy and cannot be restored. Accounts inactive for 5 years may be deactivated or deleted.
How we use it
- Processing orders and delivery, including fraud analysis through trusted third-party payment systems and sharing delivery details with our delivery partners.
- Managing returns and claims.
- Statistical analysis to improve our service, and marketing that is relevant to you, by phone, message, email or post where you have consented.
- Managing your account, responding to your feedback, and improving and securing our website and mobile application.
When we share it
- Within Lazy Lowie, with our employees and trusted service partners, who process it only for the purposes above. We never sell your personal information.
- With fraud-prevention organisations and law enforcement where suspected criminal activity is alleged.
- Third parties are bound to keep your data confidential and process it lawfully.
Where it is stored
- In secure environments protected by technical, administrative and physical safeguards. Where data is transferred outside Indonesia, we apply the same protective controls.
Your choices and rights
- Unsubscribe from marketing at any time via info@lazylowie.id or WhatsApp 0812 3743 0471.
- Ask us to correct inaccurate information; we are legally obliged to keep it up to date.
- Request a copy of the information we hold about you; we provide it free of charge within 40 days.
- By accepting this policy you consent to Lazy Lowie and its trusted partners collecting, processing, storing and deleting your data inside and outside Indonesia for the purposes above.
Changes to this policy
- We may update this policy from time to time; check this page occasionally. Written notices can be sent to our registered office and we confirm receipt in writing.
Questions about this policy? info@lazylowie.id · WhatsApp 0812 3743 0471