Privacy Policy

 

Our Privacy Commitment to our Customers

Lazy Lowie (“we”) are committed to protecting and respecting your privacy. This policy sets out why we collect data from you and how it will be processed by us. Please read the policy carefully so that you understand our views and practices and how we will treat your data. The data you give to us is confidential and is only disclosed in the circumstances noted in this policy. All your data will be stored and encrypted in accordance with applicable regulations.

By purchasing products and services from us, by browsing our website on a computer, mobile device and mobile phone application, you give your consent for this personal information to be used by us.

Our registered company address is: Our registered office is at: CEO Suites, One Pacific Place, 15 Floor, Jl Jenderal Sudirman, No. Kav. 52-53, RT.5/RW.3 Jakarta DKI Jakarta 12190

 

If you have any questions regarding this policy or in respect to data privacy, our contact details are;

Lazy Lowie, Customer Service email info@lazylowie.id or Whatsapp 0812 3743 0471

Lazy Lowie Group processes your data in accordance with all applicable regulations and legislations. We ensure that we collect the information fairly and that it is kept secure.
 

Collection of personal information

You may provide us with your personal information when you:

 

  • Make purchases online (website or mobile application)
  • Apply for promotions or redeem vouchers or coupons.
  • Participate in surveys.
  • Return products or file a claim.
  • Correspond with our Customer Service team and provide information to us in writing, by phone or by email.

 

The information we may receive from you includes:

  • Your name, address, date of birth.
  • Payment address.
  • Delivery address.
  • Financial information including your credit, or debit card or other payment information.
  • Information you provide when filling in forms on our website and mobile application or when corresponding with us by phone or email.
  • Purchase history of Bobo products and services.
  • Other information you decide to share with us.

 

Group Customer account and profiles

You can register for an on-line account at www.lazylowie.id

  1. E-commerce account enables you to purchase Lazy Lowie products and services online without having to fill in your personal information every time you shop online with us. 
  2. You can delete your e-commerce account permanently by going to your profile page and choose "Delete Account". We would like to inform you that all purchase history will be saved according to our privacy policy. We cannot restore your purchase history to your account if you decide to recover your e-commerce account.
  3. If your account is not active in 5 years period, we reserve the right to deactivate or delete your account.

 

The personal information we receive about you from other sources.

When you give information to third parties connected to us, we may receive that information too. For instance, those trusted service partners we sub-contract for the purposes of marketing, finance, advertising, processing payment, delivery and other in-store and out-store services. We may also purchase services and data from agencies to verify the contact details and personal information you have provided to us. This is to ensure that the information we have about you is accurate and to prevent fraud.
 

What we do with the personal information you provide to us

We use the information you give to us in several different ways. The information we hold about you may be matched and co-ordinated with our internal data bases for the purposes set out below and in order to maintain good management of your information.
 

Processing orders and delivery

To process your order ensuring that the personal and financial information you provide is accurate. For this, we use payment systems of trusted third parties to ensure that your payment is safe and that your details are not being used fraudulently. We use systems of fraud analysis which ensure that genuine and accurate payment details are being provided to Lazy Lowie for any purchase. We may also use credit agencies to perform this task for us.

To ensure that the products and services you buy from us are delivered to the correct address. This involves working with trusted third parties who are based outside Lazy Lowie and sharing with them the personal information you have provided. For example, your name, address for delivery and any delivery preferences you have outlined to us such as the time of day you wish to receive a delivery.

We may store and process the information you provide for a period of time to ensure that any allegation of fraudulent use of identity can be properly investigated in the future.

To manage returns of products or possible claims of faulty products or services, we need to collect and process your personal information. In order to prevent fraud in connection with claims and returns, we may need to request certain personal information from you to handle your request.
 

To carry out statistical analysis

We use the information collected to help us generate statistics on our customers’ shopping experience at Lazy Lowie for analysis purposes and for future marketing initiatives. This information is also used by us to determine how we can improve our services to you.
 

To carry out marketing activities

We may use the information we collect from you to analyse how you shop and what you shop for. This allows us in the future to provide a browsing experience which is relevant to you and ensures that we provide you with marketing materials which are relevant to your needs and tastes.

To show you products and services during your browse time which appear relevant from the information we have about you. This can include using the data you provide for statistical purposes and analysing how we can improve the services, products, websites and mobile application for you.
 

Manage your registered account and profile.

To contact you about the experience you have had whilst shopping with Lazy Lowie so that we can find out about what we are doing well and what we can improve on.

To respond to any negative experiences you have had when shopping with us. For instance, you may have asked us questions on our social networking sites and we may reply to you.

If you provide us with your consent to contact you with Lazy Lowie marketing information, we may do so by telephone, text or picture message, e-mail, telephone, in writing through the Post or otherwise.
 

To improve our website and mobile application and ensure it is secure.

To improve the Lazy Lowie website and mobile applications and to ensure that the content is presented in the best manner for you and your computer or mobile device.
To allow you to interact with the Lazy Lowie website and mobile applications in the fastest and most accessible manner.
 

When we may disclose to others the personal information you give to us

Your personal information may be disclosed to others within Lazy Loqiw, to our employees and to our trusted service partners who will only process the information for the purposes above. Your privacy is important to us and we will never sell or disclose your personal information to a third party for the use of the information for other purposes than described in this policy.

We are committed to ensure that our customers are protected from fraud and other criminal activities. Because of this we may pass on the information we have about you to other companies, retailers, financial organisations or other organisations specialising in the prevention of fraud and crime. We are sometimes obligated to disclose the information we have about customers to law enforcement agencies where an allegation has been made of suspected criminal activity.

Lazy Lowie strives to ensure that your personal data is protected when it is sent outside of Lazy Lowie and so we ensure that third parties keep your data confidential and ensure that there are processes in place to protect your data. Each third party is under a duty to ensure that your data is processed in accordance with the law and data privacy standards and practises.
 

Where your information is stored

Lazy Lowie ensures that the data collected about you is kept in secure environments. This means that your data is protected from unauthorised access, disclosure, use, alteration or destruction by organisations or individuals. This is achieved by having in place appropriate technical administrative and physical safeguards. Where data may be transferred outside the Republic of Indonesia, Lazy Lowie ensures that the data is subject to the same protective controls. However, some countries have legislation and policies which do not guarantee the same protections as within the Republic of Indonesia area. Where we do transfer data outside of the Republic of Indonesia we take all reasonably necessary steps to ensure that the data is kept private and held securely in accordance with this policy.
 
 

No longer wish to be contacted by Bobo for marketing purposes?

If you do not wish to be contacted by Lazy Lowie about our products or services, you can unsubscribe by writing to us at: CEO Suites, One Pacific Place, 15 Floor, Jl Jenderal Sudirman, No. Kav. 52-53, RT.5/RW.3 Jakarta DKI Jakarta 12190 or contact Customer Services on email: info@lazylowie.id or Whatsapp 0812 3743 0471
 

Update your records.

If you find that the personal information, we have about you is inaccurate or needs updating (for instance, you may have changed your name, address etc.) then please contact us so that we can correct it. Lazy Lowie is under a legal obligation to ensure that all the information we have about our customers is factually correct and kept up to date. To do this, please write to us at: Lazy Lowie, CEO Suites, One Pacific Place, 15 Floor, Jl Jenderal Sudirman, No. Kav. 52-53, RT.5/RW.3 Jakarta DKI Jakarta 12190 or contact Customer Services on email info@lazylowie.id or Whatsapp 0812 3743 0471
 

Your Consent

By accepting and agreeing this Privacy Policy, you give your consent to Lazy Lowie, to our employees and our trusted service partners who will only process information for the purposes above to obtain, collect, process, analyse, store, disclose, announce, send and distribute, and delete it, both inside and outside the territory of the Republic of Indonesia.
 

Access to your information

If you want to know what information Lazy Lowie holds about you, we will provide you with that information free of charge within 40 days of receiving the request. You can request the information by writing to us at: Bobo Mattress Group, CEO Suites, One Pacific Place, 15 Floor, Jl Jenderal Sudirman, No. Kav. 52-53, RT.5/RW.3 Jakarta DKI Jakarta 12190 or contact Customer Services on email: info@lazylowie.id or Whatsapp 0812 3743 0471

 

Any Questions

If you have any questions about this policy or the personal information we have about you, please do not hesitate to contact us at; Lazy Lowie, CEO Suites, One Pacific Place, 15 Floor, Jl Jenderal Sudirman, No. Kav. 52-53, RT.5/RW.3 Jakarta DKI Jakarta 12190 or contact Customer Services on info@lazylowie.id or Whatsapp 0812 3743 0471

 

How Lazy Lowie can change the Privacy Policy

Lazy Lowie may from time to time update this policy. The date of issue will be indicated by the date on the top of this policy. Changes in technology, legislation and authorities’ guidance may require us to inform you of the activities we undertake where it affects your privacy rights. You should check this page occasionally to ensure you are familiar with any changes.
 

Information about Lazy Lowie and how to contact us.

If you have any questions or complaints, please contact Customer Services on info@lazylowie.id or Whatsapp 0812 3743 0471

If you wish to contact us in writing, or if any section in these terms requires you to give us notice in writing, you can send this to our registered office is at; CEO Suites, One Pacific Place, 15 Floor, Jl Jenderal Sudirman, No. Kav. 52-53, RT.5/RW.3 Jakarta DKI Jakarta 12190. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand, or by pre-paid post to the address you provide to us in your order.